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Goods & Trade

Automation for e-commerce and DTC.

Storefronts are automated. The business around them is not: exceptions, support, returns, restocks and reporting still run on people. A Convoy CIS takes that layer.

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01 / The friction

What we map first.

Before anything gets built, we go and look. These are the patterns we expect to find in a e-commerce & dtc operation. The recon confirms which ones are actually costing you, and which are fine as they are.

  • Order exceptions found by the customer before the team
  • Support tickets answered from scratch when most repeat
  • Returns processed manually, with no read on why
  • Supplier POs and restocks decided by feel
  • Marketing and margin reporting rebuilt weekly by hand
02 / The build

What a CIS would run.

Scoped and priced from the recon, deployed in your environment, owned by you. A human stays in command of every judgement call.

01

Exception handling

Failed, delayed and mismatched orders surfaced and actioned first.

02

Support triage

Tickets classified, drafted and routed with a human approving.

03

Returns

Processed consistently, with reason codes feeding a real view of why.

04

Restock & reporting

Purchase suggestions from real velocity; margin reporting assembled automatically.

03 / The dashboard

This is how your board could look.

A command view built for E-commerce & DTC. Click an agent to see what it owns, switch a unit on, or add a panel. Nothing here is real data.

Command

E-commerce & DTC
As of --:--:-- Illustrative
Panels
Open items 18 awaiting action +12
Cleared today 42 no human touch -4
Needs command 3 escalated to you +3
Automated 94 % of steps, no human +8

Role agents

1 needs command

Activity

streaming
06:41 INTAKE New records captured and routed to the right owner.
06:38 DOCS Documents generated from one source record.
06:35 FOLLOW-UP Overdue items surfaced with outreach drafted.

Illustrative only. Every figure here is invented to show the shape of the board. Convoy has no shipped builds yet and does not present demo numbers as client results.

04 / Wired into

Your tools stay your tools.

A CIS integrates rather than replaces. These are the systems we would expect to wire into here. If yours is not listed, it is almost certainly still workable.

Shopify Amazon Seller Central Gorgias Klaviyo ShipStation QuickBooks Meta Ads

See the full connector list →

05 / Deploy

Start with a recon.

We study your real operation before writing a single line. Tell us how you move, and we will map where a CIS earns its place.

No cost. No obligation. We will tell you if a CIS does not earn its place.

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We use this only to prepare your recon. We do not sell or share it.